General
General
Purchases and Gold Bars
Gift cards FAQ (Candy Crush Saga and Candy Crush Soda Saga)
I haven't I received a purchase on my Android device
Important Information about Royal Games
Is the PIX payment method supported?
Why do I now need to authorize my purchase? (Europe)
My Game Progress
How do I turn off the sound of the game?
???? New phone or tablet? Learn how to move your progress!
Accessibility: visual options
I can't find my progress in the game – How to retrieve your levels
New to our game? Read this tip!
King and Facebook Profiles
Accessibility: visual options for Android devices
Accessibility: visual options for Apple devices
How can I find my player ID?
How do I change my name or my profile picture in the game?
Why can’t I save my game on Facebook?
Troubleshooting
How can I take a screenshot or make a screen recording ?
What should I do if I’m not receiving messages from friends or other players?
What's happening on King Games on iOS 10?
Why have I lost my streak?
Why is my game crashing/freezing (Google Play Games)
New Levels / Level Help
Can I skip levels?
I passed a level – why didn't it move me forward?
Where are the latest available levels in my Apple device?
Where are the latest available levels on my Android device?
Why are there different level numbers on mobile and Facebook?
Privacy & Terms
Code of Conduct
How can I exercise my Virginia “Opt out to targeted advertising” right?
How can I report an ad in my game?
Virginia residents- How do I exercise my right to correction and deletion?
Virginia, Colorado or Connecticut residents- How do I exercise my right to appeal?