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New to our game? Read this tip!
First of all, welcome to the Kingdom! We're really happy you've chosen our game and you want to join us for some sweet fun and surprises. As a new gamer, we want to share the best tip to make your journey through the game a real breeze. This simple and easy advice is... save your game! A simple but critical step to enjoy a…
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I can't find my progress in the game – How to retrieve your levels
There are a couple of reasons why your progress may not be showing. Let's have a look at how we can solve this issue: You're not connected to your account The first reason why your progress is not showing in the game is that you logged out of your account. Make sure you're logged into your King or Facebook account with…
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Accessibility: visual options
How to set up your device to use the accessibility features in the game. Visual options: Magnification Brightness Interface contrast Color blind mode Color blind strength Zoom/Magnification Zoom is a screen magnifier that lets you enlarge the content you see on your device. This will help you to read small text or see the…
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???? New phone or tablet? Learn how to move your progress!
Getting a new phone or tablet is always exciting! But before you can start using it normally, you need to set everything up. Don't worry; we will help you transfer your game progress! You can follow these steps to set up your game on your new device successfully. "I've already got a King account/I'm already connected to…
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How do I turn off the sound of the game?
When playing any King game, you can turn the sound of the game on or off in the app. When entering the game, tap the cogwheel icon to open the menu. You will find two sound options. One is a musical note, which controls the in-game music. The other option is a speaker icon, which controls sound effects in the game. Tap…
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What if I can’t connect to the Google Play Store?
Though you might need to contact Google if you are experiencing problems with the Store itself, there are a few things you can try first, to see if they get you back on track. The first thing to try is to restart your device. This usually reconnects and refreshes your links to the Store. Also, ensure you have installed the…
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Why is my progress different on two different devices?
If your progress is different on two different devices, you may be experiencing a synchronization issue. Let's have a look at how you can fix: Make sure you're signed into your King or Facebook account Connecting to a King account or Facebook account will back up your progress so you can connect to any device and continue…
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What if I can’t connect to the App Store?
If you can't connect to the App Store, this might be an issue outside King, but there are some steps we recommend you try. First, check your connection by using a browser to make sure pages load. Check if there are any issues with your internet provider or WiFi. Then, check the Apple System Status page to see if there are…
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If I upgrade the software on my device, will I lose my progress?
Updating the software on your device should not lose your progress, provided you've been using your King account or linked to your Facebook profile. Whenever you play, make sure you've connected your game to Facebook or to your King account before you make any changes, to be certain your latest progress is secure. If you…
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Will I lose all my game progress if there is more than one player on my device?
Not necessarily. If you are careful, you should have no problems with 2 people playing on the same device with different King or Facebook accounts. To do this, keep these steps in mind when switching between players: * Make sure that the last person has signed out of their King or Facebook account in the game. * Force…